Shipping

We use the US Postal Service (USPS) and UPS domestic and international shipping, from Seattle, Washington. You will receive an e-mail message when your order has been shipped.

Delivery confirmation is provided for all of our shipping methods. We can provide UPS or USPS tracking number if needed, and will be happy to follow up on any order which seems to be taking longer than normal to arrive.

We normally ship orders within a week of receipt, but occasionally it will take longer, especially during the fall holiday season (November and December).

We now offer international shipping. When you have completed your order, choose the shipping method you prefer for international destination. The rate will be based on weight of package and length of travel time.

We recommend that you purchase insurance or signature requirement for large orders, in the event your order does get lost or damaged. Lapsaky will not be responsible for orders which are lost or damaged and were not shipped with insurance or signature requirement.

Our web page does not provide for insurance or signature option, so please call or email with your request to purchase insurance or signature, and we will ship your package with your option and either charge your cc or you can pay through pay pal.

We are do offer expedited shipping services for you (USPS express mail, UPS expedited) but ask that you contact us by emaiing us or use the phone or Fax numbers above to arrange the optimal shipping choice before placing your order (this is to confirm if we can actually ship your order the next day, or in 2 days, etc.).

Returns

Every effort is made to assure that you receive exactly the item you had in mind when you ordered it. However, sometimes items do need to be returned or exchanged.

Lapsaky guarantees it's products to be free of defects. If for some reason you receive a defective item, Lapsaky will repair or replace that item free of charge, and cover the shipping.

For all other returns, items must be received by Lapsaky within 30 days of your receipt, in un-used and new condition, with tags still attached. We cannot offer credit or exchanges for any items damaged during return shipping. It is advisable to insure returns, as damage or loss of package can occur.

Please help to reduce returns by contacting us with ANY and ALL questions you may have about our products before you order. If you received a gift through the gift registry and wish to return or exchange it, the same requirements apply as noted above. We will issue a gift certificate for the return for the same dollar value as the gift, or exchange the same item for different size or color.

Please contact us by email us prior to returning garments.